Customer Service vs. Customer Experience

Being in business today means that you have no choice but to understand that customers expect an experience tailored to their needs, solving their problems or responding to their wants as they occur. Customer Service of old was reactive, the Customer Experience of today is proactive, demanding that we understand and anticipate the wants and needs.

The Key to True Fleet Optimization

Identify the “what” but focus on the “why”

Need More Space?

Examine The Steps To Take When Determining When It Is Time To Modify Your Existing Operation

Recent change in OSHA Standards for Fall Protection

What You Need to Know About OSHA and Your Fall Protection

Very Satisfied vs Somewhat Satisfied Customers

Is there a difference between a “Very Satisfied” and “Somewhat Satisfied” Customer? The answer is: Absolutely!

Loading Dock Safety

Loading docks can be one of the busiest and most hazardous areas of your warehouse.

7 Things to Consider Before Selecting a Supply Chain Consulting Firm

There are hundreds of consulting firms out there, and each will claim that engaging them will significantly improve one or more aspects of your Supply Chain. Like any other product or service, consulting firms come in all shapes and sizes, with a wide variance in ability, cost and quality. If you’ve decided that it makes sense to invest in outside expertise analyze your Supply Chain, how do you select the right partner?

Measuring Material Handling Equipment and Systems Productivity and Equipment Costs

How is your company currently tracking and measuring these metrics? What you don’t know could be costing you money.

Getting the Most From Your Kitting or Sub-Assembly Process

A few questions that you should ask yourself before implementing this process as part of your operation. Read More...

New Versus Reconditioned Lift Trucks: Factors to Consider

While most Companies would like new equipment, inclusive of the latest technology, lifting and speed capacities, programmability, and safety options, sometimes budgetary limitations force a decision between new and used equipment. Read more...

Blue Spot Light on Safety

If you spend any significant amount of time in a modern warehouse or cross dock, you have likely seen a bright blue dot moving across the floor directly behind the forklifts. Read more...

The Great Balancing Act - Distribution Network Configuration

Senior executives across all industries share two common goals: Increasing Shareholder Value and Delivering Bottom Line Results. A proven approach to reducing the overall supply chain “cost to service” is the optimal deployment of distribution network assets. This is done by understanding the true cost of the current distribution network and achieving the proper balance of the desired service level and the most optimal cost. Read more...