What We're Doing to Keep Our Employees and Customers Safe On-Site

As noted in our last communication, our leadership team developed a plan and has been encouraging our team to be proactive, practice social distancing and to take special precaution when visiting our customer’s facilities.  Our main objective is to keep you and our employees safe. With that always on our mind, we have made some updates to the initial plan and would like to share them with you.

Special Precautions While Visiting Customers Facilities

To re-assure our customers that Associated is taking the necessary steps to keep our associates as well as their associates safe and healthy

• Adhere to any screenings which may be in place at your facilities including questionnaires and/or temperature readings.
• Request to work in an isolated area to ensure social distancing.
  • Create a work area with appropriate social distance using safety cones
    • May need to be creative to create space in many facilities
  • Service Tech or Sales Rep to communicate the social distancing plan with customer
• Our team is being provided additional soap, cleaning cloths, masks and gloves
• Before and after handling the customers equipment, disinfect your hands by washing with soap and water for a minimum of 20 seconds as recommended by the CDC.
• Spray rag with disinfectant spray or bleach solution and wipe down all controls, covers and doors before and after servicing the equipment.
• Wiping down tablet / laptop screens and stylus with disinfectant spray or bleach.
• Share with the customer what steps Associated is taking at our facilities to battle COVID-19
• Temporarily suspend the requirement for customer signatures on completed workorders.
  • We are not requiring signatures from our customers for work performed

This is an ever-evolving situation. We remain committed to following the guidance of the federal, state and local governments, as well as the Centers of Disease Control and Prevention (CDC). While we all find ourselves in uncharted territory, we are committed to your success and will quickly communicate any necessary updates.

Thank you for your continued partnership. We will persevere and weather this storm together.

Sincerely, Tim Combs President & CEO Associated & Stoffel Equipment Company

View Our COVID-19 Responses